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How Jitben Handles Your Data

This page explains what data Jitben collects when you open an account, deposit through bKash, Nagad or Rocket, or log in from your phone.

Data We CollectWallet & Payment DataYour Access RightsContact for Requests
Jitben How Jitben Handles Your Data
DATA HANDLING STANDARDS

How We Secure Your Details

Keeping your account data safe starts with how we store it. We separate wallet and payment details from your general profile data, use encrypted connections for every login and transaction, and limit staff access to what's needed to resolve a support ticket. Cookies on Jitben mainly keep you logged in and remember your device, not to track you across other sites. If you close your account or want a detail corrected, that request goes through the same support channels listed above.

Wallet Data Separation

We keep the wallet data tied to your bKash, Nagad or Rocket transactions in a separate record from your profile details, so a support agent looking at one doesn't automatically see the other.

Cookies On Your Device

Cookies on Jitben remember your login session and device so you're not asked for an OTP every time you open the lobby, rather than building an advertising profile on you.

Account Security Checks

Every login triggers a basic device check, and a withdrawal request gets matched against the account and wallet detail on file before it's approved, which protects you if your phone is lost.

Requesting A Correction

If a detail on your account, such as your contact number or a bKash, Nagad or Rocket wallet reference, needs correcting, reach out through support and we'll update the record on file.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Got a question about the data tied to your account? Our support team handles privacy requests the same way it handles account and payment queries, through the channels already listed on your account dashboard. Whether you deposited through bKash, Nagad or Rocket, or you're asking about data linked to a past login, you can reach us directly and expect a response tied to your specific account rather than a generic reply.

Live Chat Open live chat from your account dashboard when you want to ask what data we hold, correct a detail on your profile, or check how a past bKash, Nagad or Rocket transaction was recorded.
Email Support Send us an email through the address on your account page if you'd rather put a data request in writing, especially for account closure, wallet detail corrections or a copy of your records.
Account Help Ticket Raise a ticket from the help section if your question touches a login session, a device change, or how your bKash, Nagad or Rocket payment details are stored on your account.

Answers About Your Account Data

Below are the questions we get asked most about data on your account, from what we collect at signup to how long a bKash, Nagad or Rocket transaction record stays on file. If your question isn't covered here, our support team can walk through the specific detail tied to your account rather than a general answer.

When you register, we collect your name, contact number, date of birth and the details needed to link your bKash, Nagad or Rocket wallet, plus basic device data each time you log in.

We don't sell your data to outside advertisers. Limited data is shared with payment partners like bKash, Nagad or Rocket only to process a deposit or withdrawal you've asked for.

Yes, you can contact our support team through the channels on your account dashboard and ask for a summary of the data linked to your account, subject to your local law.

Transaction records tied to bKash, Nagad or Rocket are kept as long as needed for account verification and dispute handling, and may be retained even after an account is closed.

Closing your account removes access to the lobby, but we keep a limited transaction and wallet record on file, mainly tied to your bKash, Nagad or Rocket payment history.

Reach out through live chat, email or an account help ticket, and tell us which detail needs correcting, whether it's a contact number or a wallet reference tied to your payment method.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.